An enormous wave of diversity has
hit the shores of digital marketers. With the fast and furious adoption of Facebook,
Twitter and smartphones, consumer demand for social and mobile channels has hit
marketing like a tsunami, catching many brands unprepared to manage
expectations in this new digital landscape.
According to a Forrester’s
Study digital interactions have moved from being primarily site-centric just a
few years ago to being splintered across multiple channels
and devices. The study yielded three key findings:
1. The Splinternet (term coined by Forrester) disrupts the marketing landscape,
but adapting to a multiple channel environment is critical.
2. Marketing strategies need a
reboot to meet expectations of sophisticated consumers.
3. Multi-channel success
requires understanding of unified customer behavior across all channels.
Entering a marketing channel
without plan of measuring the ROI or ROETI (Return of Employee Time Invested)
will be an unwise decision. Since last five years companies are experimenting
with spend in Digital Marketing channels like Social Media, SEM and Mobile
Marketing. In absence of well defined deliverables, they have always been hesitant
in committing significant marketing dollars on this channel. As for my understanding marketing needs a
threshold budget to start showing significant effect. If you have an outsourced
vendor for your organization you certainly need to know the maturity model for
the different channels.
Advertisers can measure the success
of their marketing effort using following three step CWR process:
Crawl:
This is an operational reporting stage, where brands measure what matters to a
company's key performance indicators, such as adoption of apps or acquisition
of fans.
Walk:
Testing and targeting allows brands to apply insights from measurement to build
engagement and improve the customer experience.
Run:
Nurturing users with targeted marketing results in conversions and revenue,
providing brands with a true picture of marketing effectiveness.
Figure 1: Social
Media Marketing Maturity Model
With rise of usage of smartphones,
user has started consuming a lot of data on go. Companies have started
investing in their mobile presence and started opting for responsive layout for
their web presence. Setting up a plan for measurement before launching an app or a mobile
ad campaign is key to a successful endeavor.
Figure 3:Mobile Marketing
Maturity Model